Refund Policy

If your order arrives damaged, has a printing fault, or is not what you approved, contact us as soon as you can after receiving it. Please include your order details and clear photos of the problem.

Where the problem is our fault, we will reprint or replace the goods, or refund you where a replacement is not suitable. For a major problem you are entitled to choose a replacement or a refund under the Australian Consumer Law.

Most of our products are custom printed to your design, so we cannot offer refunds, exchanges or returns because you have changed your mind, ordered the wrong quantity, or made an error in artwork that you approved.

If you need to change or cancel an order, contact us as soon as possible. If production has not started we will do our best to help. Once production has started, custom work cannot be cancelled.

If you need to change or cancel a wedding website order, contact us. We will discuss your options based on how much work has been done at that point.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Questions? Email sykesprintau@gmail.com, call 0409 484 393, or visit us at 2 Coolum Terrace, Coolum Beach QLD 4573.